ForSports Frequently Asked Questions

What is your return policy?

(Updated: 6-7-10)

(To qualify for a return or exchange, all items need to be returned with a RMA number received from us. An RMA can be obtained by e-mailing or calling customer service. 8am-6pm EST Mon-Fri – 810-984-3300 - customerservice@fs4sports.com )

Shipping

Original shipping charges are only refunded if the merchandise received is incorrect in some way, in that case ForSports will provide a pre-paid shipping label to the e-mail address on file. Otherwise the customer is responsible for all shipping on the returned item.

Once merchandise has left our docks it is the responsibility of the carrier and customer. In the event that a shipment is lost or misplaced by the carrier we will work with you to address the situation via that carrier's normal channels. We have been successful in recovering lost merchandise in the rare occasions this has happened. We do offer additional shipping insurance via the carriers (Postal and UPS), please contact us before ordering at customerservice@fs4sports.com and we will guide you through the process.

Returns/Exchanges

An At-Will Return/Exchange is a return/exchange for an order that is not defective, has been shipped accurately and correctly to the customer, and is being returned at the customer's discretion. At-Will returns are subject to a 15% restocking fee. Customers are responsible for shipping charges for the old and new items on an At-Will exchange. Exceptions: Bats that are wrapped in plastic sheaths are no longer considered new if the sheath is removed and cannot be returned.

A Defective Return/Exchange is a return/exchange of an item that has broken with normal use or defective upon delivery. Please contact us (customerservice@fs4sports.com)for instructions as different manufacturers have varying policies on handling defects and broken merchandise.

An Incorrect Item Return/Exchange is a return/exchange of an item that is received and is incorrect, i.e. wrong size, color, not as seen in the product image, not as described in the product description, etc.

While we strive to prevent this from happening and do succeed, mistakes do happen and we do our best to provide assistance and a solution for the customer. If this is the case for you please contact us as soon as possible, 30 days still applies here. When we are at fault we will provide a pre-paid shipping label, and will ship the correct item, a substitute, or refund the entire transaction amount including original shipping.

At ForSports we work very hard to make your shopping experience as smooth as possible. Please feel free to e-mail us questions, comments, suggestions to customerservice@fs4sports.com. We want to hear from our customers and visitors.

ForSports reserves the right to amend all policies at their discretion and with an on-page update notice.

There are no refunds or exchanges on these items; however we will do everything we can to make you pleased with any purchase from us.

How do I order?

What payment methods are available?

Where do you ship to? We ship to all 50 states and Canada.

Who do you ship with? We ship with UPS and provide the following shipping Services: UPS Ground, UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air, and UPS Standard for shipping to Canada. *Please note we are not responsible for customs charges and endeavor to follow all laws as applicable to the declaring of a package's contents. ForSports will not reimburse you for unexpected customs charges that you may incur by importing items from the USA.*

How can I track my order? We ship using UPS, you will receive an e-mail with a UPS tracking link that you can follow to the UPS website to track your package.

*Exceptions*

Baseball/Softball bats

Once the packaging has been removed from your new bat, returns and exchanges for opened or used bats are the responsibility of the manufacturer.

Standard manufacturer warranties cover cracking, bending, or significant denting that may occur during normal field usage. Per discretion of the manufacturer the warranty may be found void if the bat is abused or altered in any way.

Please have the following information readily available before calling manufacturer for return authorization:

* Model Number

* Length

* Weight

* Proof of Purchase

* Date Purchased

* Location Purchased

Anderson Bat Warranty Department: (888)777-4487

BamBoo Bat Company Broken Bat Return Program: (718)698-0775

D-Bat Information Department: (903)572-1615

DeMarini Warranty Department: (800)937-BATS

Easton Warranty Department: (888)259-1297

Franklin Information on Replacement Parts: (800)225-8649 x 274

Louisville Slugger Warranty Department: (800)282-BATS

Miken Information Department: (877)807-5291

Mizuno Customer Service Department: (800)966-1211

Rawlings Warranty Replacement Service: (877)225-1041

Worth Customer Service Department: (800)423-3714