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Return/Exchange Policy

(Updated: 6-7-10)


Returns/Exchanges must be processed within 30 days of shipment date.

(To qualify for a return or exchange, all items need to be returned with a RMA number received from us. An RMA can be obtained by e-mailing or calling customer service. 8am-6pm EST Mon-Fri – 810-984-3300 - customerservice@fs4sports.com )


Shipping

Original shipping charges are only refunded if the merchandise received is incorrect in some way, in that case ForSports will provide a pre-paid shipping label to the e-mail address on file. Otherwise the customer is responsible for all shipping on the returned item.

Once merchandise has left our docks it is the responsibility of the carrier and customer. In the event that a shipment is lost or misplaced by the carrier we will work with you to address the situation via that carrier's normal channels. We have been successful in recovering lost merchandise in the rare occasions this has happened. We do offer additional shipping insurance via the carriers (Postal and UPS), please contact us before ordering at customerservice@fs4sports.com and we will guide you through the process.


Returns/Exchanges

An At-Will Return/Exchange is a return/exchange for an order that is not defective, has been shipped accurately and correctly to the customer, and is being returned at the customer's discretion. At-Will returns are subject to a 15% restocking fee. Customers are responsible for shipping charges for the old and new items on an At-Will exchange. Exceptions: Bats that are wrapped in plastic sheaths are no longer considered new if the sheath is removed and cannot be returned.

A Defective Return/Exchange is a return/exchange of an item that has broken with normal use or defective upon delivery. Please contact us (customerservice@fs4sports.com)for instructions as different manufacturers have varying policies on handling defects and broken merchandise.

An Incorrect Item Return/Exchange is a return/exchange of an item that is received and is incorrect, i.e. wrong size, color, not as seen in the product image, not as described in the product description, etc.

While we strive to prevent this from happening and do succeed, mistakes do happen and we do our best to provide assistance and a solution for the customer. If this is the case for you please contact us as soon as possible, 30 days still applies here. When we are at fault we will provide a pre-paid shipping label, and will ship the correct item, a substitute, or refund the entire transaction amount including original shipping.


At ForSports we work very hard to make your shopping experience as smooth as possible. Please feel free to e-mail us questions, comments, suggestions to customerservice@fs4sports.com. We want to hear from our customers and visitors.

ForSports reserves the right to amend all policies at their discretion and with an on-page update notice.




Custom Designs, Customization Orders and Special Orders

There are no refunds or exchanges on these items; however we will do everything we can to make you pleased with any purchase from us.

Our Showroom Hours
Mon-Wed & Fri - 10-6, Thur - 10-8, Sat - 10-3, Sun - Closed

We are located at 3950 Pine Grove Ave, Fort Gratiot, MI 48059

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